Decision details

Summary of Decision

The Cabinet Member for Finance and Council Reform has approved the utilisation of the existing contractual option to extend the current Revenues & Benefits contract with Capita Business Services Ltd by three years from 1 November 2025 to 31 October 2028 for an amount listed in the exempt Part B report.

Reason for the Decision

The recommendation for the utilisation of the existing contractual extension option is made on the basis of very good service provision to date (including throughout the pandemic and the current cost of living crisis). These factors, alongside the costs of re-tendering, and associated implementation costs if we were to transfer to a new provider, means that utilising the existing contract extension provision is the most economical advantageous option for provision of this service.